Agency Fee - The booking fee is payable before your booking. If unpaid the Nanny will collect it on behalf of the Agency and a $5 handling fee is charged unless other arrangements have been made.
Babysitting Fee is an hourly rate that is paid to the Nanny. This is normally not negotiable.
Your Agency fee covers the recruitment and training of your Nanny, the placement for your booking, the cost of the website and insurances and the personal service and backup of a professional service. A cancellation fee is payable for minimum booked hours if the cancellation is with less than 24 hours notice. Bookings are for a 4 hour minimum.
Byron Bay Nannies and Babysitting General Terms & Conditions
1)Unless a prior arrangement has been made with the agency, a booking fee of AUD $25 for the first babysitting appointment is to be paid 24 hours prior to the commencement of the babysitting service or a fee of $25 to the Nanny. Discounts are offered for subsequent bookings as found on the website Babysitting fee schedule.
Exclusions apply if the client has purchased discount offers. (see bottom)
2)Unless a prior arrangement has been made, if the booking fee has not been payed 24 hours before the commencement of the babysitting service then the agency may not be able to provide a babysitting service for that period.
3) Byron Bay Nannies strives to ensure that all babysitting appointments are met, however we may cancel the babysitting appointment if the scheduled babysitter becomes unavailable due to special circumstances like but not limited to sickness or injury. In this case BBN will apply reasonable endeavors to provide a babysitter for the appointment time. IF BBN cannot provide a suitable babysitter then BBN will;
a)Provide a full refund of the booking fee
b)The client will indemnify BBN for any damage or loss delay or expense.
4)If BBN receives a booking cancellation within 3 hours of the babysitter commencing then the client will be liable for the booking fee and a minimum of 2 hours babysitting payment equivalent to the babysitting fees for the amount of children required to be sat.
5)By engaging BBN to provide a babysitter, the client agrees to pay all fees including the booking fee and babysitter hourly rate based on the schedule of fees set out on the BBN website.
6)BBN is a booking agent only. BBN will not accept liability for any loss, damage or expense irrespective of how it may occur. The client indemnifies BBN against all actions, claims, losses and damage.
7)Unless a prior arrangement has been made clients will pay the baby sitters directly upon completion of their work.
8) Bookings have a three hour minimum although you may use less time the full 3 hours are payable. The latest start time for a Nanny to commence the booking is 8.30pm. If you require a later start time you will be charged from 8.30pm.
9)BBN will ensure all babysitters have a current Blue Card and first aid qualification.
10)Introduction of babysitters to clients are confidential. Clients requiring further bookings and/or any third party referrals must deal solely and directly through BBN. Where bookings are made without the prior knowledge of BBN, then the client remains liable for standard fees.
11) Discounts for the Agency booking fee may be purchased when on offer. These are paid in advance and offer savings for the Agency Rate only and can't be used as a discount off the Babysitting fee the nanny charges. If an Annual Discount is purchased, these can be used for casual babysitting bookings only and is not to be used for a permanent Nanny placement.
For more details please contact the Agency.
“The Client” or “The Family” refers to the client or employer who engages the agency to seek a Nanny for an agreed fee. “The Agency” refers to Byron Bay Nannies. The term “Candidate means the person (sub contractor) introduced by the agency.
These terms and conditions are deemed to be accepted by the client upon their application through the website or verbal instruction by the Client to the agency to submit suitable candidate for contact or interviews. All Information provided by the Client given to the Agency is correct.
The Client shall notify the agency immediately once they engage the Candidate who is introduced and supplied by the agency. As a result the Client agrees to pay an introduction fee which is usually the balance payable after you have made a deposit, in accordance with the Byron Bay Nannies Placement fees scale. It is the sole responsibility of the Client to inform the Agency if a candidate has been offered employment.
Fees and Guarantee
A non-refundable deposit of $200 is due to commence the search for a Nanny. This amount will be deducted from the full fee upon the successful placement of your Nanny. The balance is due before the Nanny commences her employment with you.
The Agency reserves the right to charge the Client a 5% surcharge on all accounts not settled on time, as stated in the Byron Bay Nannies Process of finding the right Nanny for your Family “policy”.
Should either party terminate employment within the first 4 weeks, the Agency will endeavor to provide a free placement within 8 weeks, unless the employer unreasonably terminated the employment. If the Client makes alternative arrangements during this time or requests no replacement to be found, no refunds will be offered. If unable to provide a suitable replacement within 8 weeks, a refund of half the placement fee will be refunded providing the following conditions have been met;
a) The agency was paid in full on time.
b) The Client notified the agency in writing within 5 working days of the reason for the termination.
c) The Agency did not have suitable clients to offer as a replacement
d) The Nanny did not leave due to unfair treatment
3. Trial Period: You may be offered the opportunity to trial a Nanny before making your decision. This will be available for one session only. (see details above for 4 week replacement period)
4. Temporary and Casual Positions Where Nannies are placed for a temporary position (usually up to one month), the family can arrange for the Nanny to continue on a permanent basis for a placement fee. Any casual bookings must be booked through the agency and a fee of $25 is charged. If the Nanny does not continue the position for the length of the placement, the agency will endeavour to find a replacement Nanny at no further cost. The fee is non-refundable.
The Agency endeavors to introduce the Client to the most suitable candidates. However, it is the sole responsibility of the client to employ, double check reference and to be satisfied as to the suitability of the candidates. The agency can not accept responsibility for any inconsistency, loss or damage resulting from any negligent, dishonest or malicious act undertaken by the candidate introduced by the agency and employed by the client.
Like wise, no warranty is offered in respect of the suitability, honesty, capability or character of any candidate introduced by the agency and employed by the client.
Families will be aware of their employment obligations
Byron Bay Nannies is purely an introduction agency and candidates are not the employees of the agency.
General Terms and Conditions
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